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Thank you for using our online support ticket system, in most cases your ticket will be answered in no more than a few hours. The ticket system is far more effective & efficient than by phone and available 24 hours a day, 7 days a week. You must be logged into your account to check existing or open a new ticket.

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Some email programs have extra features to help block out unwanted ‘spam’ emails. If you have not received an automated response from please check your spam folder and add to your safe sender’s list.

Most commonly asked questions can be found online

First, please visit our Frequently Asked Questions Page. Here you’ll find dozens of articles addressing commonly asked questions about the site, user accounts and much more! This section is updated all the time.

Next, you can also visit the Support section of the site forums for more specific questions & answers that may better help your needs.

The site’s search function is designed to search through all areas.

If your issue is not answered online

Or if you need help with a digital product such as conversion to another format, encountered errors or anything else please click on one of the following.




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