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Download, Upload, Products/Files, Format, Publish, Pricing, Free Products



How do I download a product?
How do I download my own product?
How long do I have to download after purchase?
What if I have multiple products to download?
If I accidentally deleted my download or it becomes corrupted can I download it again?
What kind of guarantees is there for my download purchase?
Product Ratings/Reviews
How do I upload a product?
How do I publish my product for sale?
How do I list my product in more than one category?
How long do I have after I upload a product to publish for sale?
What types of products can I upload?
Where are all your products stored?
Does CGDepot offer format conversion?
Are there any other restrictions on what I upload?
What file formats can I upload?
How should I package my products before uploading?
I have a huge amount of products, is it okay to publish them all?
How should I go about pricing my products?
Why would a seller offer his work for free?
Do free products still fall under the licensing agreement?


How do I download a product?

Just add the product you're interested in to your shopping cart, and proceed through the check out process. Once completed an email is sent to you with a direct link to download your product.
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How do I download my own product?

In Product Manager click on ‘Display My Products’ and search through to the particular item. Then click on edit and you’ll see the uploaded product name beside ‘Select file from local computer’, to download just click on the product name.

Note: Make sure not to click on the ‘X’ icon beside it, that brings up a prompt asking to confirm deletion.
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How long do I have to download after purchase?

You have up to 24 hours to download your purchase. If you were unable to do so for any reason just contact support and a new link will be emailed to you.
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What if I have multiple products to download?

No problem, your email will provide links to each product from your order.
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If I accidentally deleted my download or it becomes corrupted can I download it again?

If it has not been 24 hours since your purchase you can just use the email link to re-download your product. If it has been more than 24 hours please contact support explaining the situation. We'll be happy to send you a new email with a download link.
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What kind of guarantees is there for my download purchase?

If the product does not match the image(s) shown and/or not as described we will be happy to try and help make it so; if not a full refund will be given. Your satisfaction with your purchase is very important to us!
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Product Ratings/Reviews

You can rate a product, and give a review about it after purchase. This helps tell how satisfied previous buyers were about the product.
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How do I upload a product?

First, you'll need to have created a seller's account then click on 'Product Manager’ from the ‘Members’ page, from there just click on any of the ‘Add New Product’ links and follow, the rest is shown step by step.
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How do I publish my product for sale?

Once you have uploaded your product through product manager; and completed editing it for example by uploading any relevant images, ensuring the correct category, giving a description, pricing, etc just then click on the 'Publish' button.

If your product calls on other files such as textures it's recommended to keep the paths as simple as possible.
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How do I list my product in more than one category?

In Product Manager click on ‘Display My Products’ and search through to your item you wish to display in other categories. Then click on 'List in Additional Category', a new window will pop up showing folders listing all main categories. Click to open the folder you want and continue until you found the sub-category desired, you will notice small white boxes beside some those categories, clicking on the white creates a check mark indicating your product will be also displaying there. Click on ‘Update’ at the bottom and you’re all done.
To remove the product from that category just go back and uncheck the white box and click on ‘Update’.
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How long do I have after I upload a product to publish for sale?

There is a 30 day period given to publish your product after uploading it to our servers. After which time the product is deleted.
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What types of products can I upload?

Any digital product such as 3D Models, Texture Maps, Materials & Shaders, Sound & Music files, Plugins & CG Scripts, Tutorials, Motion Capture, Game Levels and related General Media.
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Where are all your products stored?

All files are stored online by our servers.
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Does CGDepot offer format conversion?

Yes! If you need a particular product in a different format then what's offered contact our support department with the request. We recommend you do so prior to product purchase as it may not be possible and/or although most will be free of charge there may be fee in particular cases such as larger models.
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Are there any other restrictions on what I upload?

You may only upload or publish content that is your original work, and contains no copyrighted material of any kind that you are not the exclusive owner of. You may not upload or publish content that may be pornographic, racist, spam, offensive, viruses, or programming routines that will interfere with computer systems or data.
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CGDepot.com reserves the right to modify, or remove any content and take action against your account at its sole discretion.
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What file formats can I upload?

The CGDepot.com site accepts files in any format, if you're unable to locate the proper file type from the drop down menu just select 'Other'.
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How should I package my products before uploading?

Not all files require any special packaging, but some files such as 3D Models with textures need to maintain location paths should be considered. It's a good idea to keep those as basic as possible and to use compression software to compress them together as one file.

If you have different formats of the same file then you should package each format separately. This provides the quickest download for your customers and they don't have to have a bunch of unnecessary formats to delete.

You can offer different format versions as optional downloads for your product or list them individually. It is recommended to have them listed as optional downloads to ensure the buyer will find what they're looking for.
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I have a huge amount of products, is it okay to publish them all?

Of course! You may upload as many files as you like!
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How should I go about pricing my products?

There are several factors when you price in your own product, but a good rule of thumb is to base it off your experience and skill.

Usually an artist just starting out in the industry is usually paid around $35,000.00 to $40,000.00 as their base yearly salary when a senior can be anywhere from $80,000.00 to $120,000.00+! Use that to help when calculating how long it took you to create your product.
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Why would a seller offer his work for free?

There may be several reasons why a particular product is offered up as free, it may be a sample demonstrating the particular artist’s work, the product may still not be in its completed form requiring some testing by users, may be created quickly enough, or even generosity. Basically there can be any number of reasons!
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Do free products still fall under the licensing agreement?

Yes, all products regardless of being free or not fall under the End User Licence Agreement.
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