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General


What does 'CGDepot' mean?
What is a Buyer Account?
What is a Seller Account?
Seller Badges
Can I still purchase items if I use a Seller Account?
How long do I have to download after purchase?
What kind of guarantees is there for my download purchase?
How do I publish my product for sale?
What types of products can I upload?
Does CGDepot offer format conversion?
How should I package my products before uploading?
How should I go about pricing my products?
I'm having issues trying to login/create my account
If I accidentally deleted my download or it becomes corrupted can I download it again?
What is CGDepot.com's Return Policy?
What is the best way to contact Support?
Are there any fees for listing my products?
What is my royalty percentage?
Are there any conditions or terms for the royalty rate?
Can I make my purchases with PayPal?
Am I able to use my purchase for multiple projects?
Can I use my purchase for games?


What does 'CGDepot' mean?


'Computer Graphics Depot'.
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What is a Buyer Account?

A Buyer Account is an account that allows you to make any purchases on the CGDepot.com site. All accounts including a Buyer account also may make posts in the forums.
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What is a Seller Account?

A Seller Account is an account that allows you to both sell your original work and make purchases on the CGDepot.com site. All accounts including a Seller account also may make posts in the forums.
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Seller Badges

Badges are rewarded for various reasons such as high ratings, top sales, amount of products for sale and long standing member. Each badge is awarded automatically and additional badges may be added at anytime.

They are meant to help recognize particular achievements of a Seller. These badges provide an easy method for you to see the Seller’s positive overall activities.
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Can I still purchase items if I use a Seller Account?

Yes, you can both buy and sell with a Seller Account.
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How long do I have to download after purchase?

You have up to 24 hours to download your purchase. If you were unable to do so for any reason just contact support and a new link will be emailed to you.
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What kind of guarantees is there for my download purchase?

If the product does not match the image(s) shown and/or not as described we will be happy to try and help make it so; if not a full refund will be given. Your satisfaction with your purchase is very important to us!
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How do I publish my product for sale?

Once you have uploaded your product in 'Product Manager'; and completed editing it for example by uploading any relevant images of it, ensuring the correct category, giving a description, pricing, etc just then click on the 'Publish' button.
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If your product calls on other files such as textures it's recommended to keep the paths as simple as possible.
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What types of products can I upload?

Any digital product such as 3D Models, Texture Maps, Materials & Shaders, Sound & Music files, Plugins & CG Scripts, Tutorials, Motion Capture, Game Levels and related General Media.

Does CGDepot offer format conversion?

Yes! If you need a particular product in a different format then what's offered contact our support department with the request. We recommend you do so prior to product purchase as it may not be possible and/or although most will be free of charge there may be one in particular cases such as larger models.
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How should I package my products before uploading?

Not all files require any special packaging, but some files such as 3D Models with textures need to maintain location paths should be considered. It's a good idea to keep those as basic as possible and to use compression software to compress them together as one file.

If you have different formats of the same file then you should package each format separately. This provides the quickest download for your customers and they don't have to have a bunch of unnecessary formats to delete.

You can offer different format versions as optional downloads for your product or list them individually. It is recommended to have them listed as optional downloads to ensure the buyer will find what they're looking for.
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How should I go about pricing my products?

There are several factors when you price in your own product, but a good rule of thumb is to base it off your experience and skill.

Usually an artist just starting out in the industry is usually paid around $35,000.00 to $40,000.00 as their base yearly salary when a senior can be anywhere from $80,000.00 to $120,000.00+! Use that to help when calculating how long it took you to create your product.
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I'm having issues trying to login/create my account

This is sometimes caused by cookies stored in your browser becoming 'locked' and unable to be updated. First try closing and then reopening your browser; if the problem still persists then try rebooting your computer. If still unsuccessful then clear Internet Cookies from your browser, most browsers you can find them under Tools and select Options. From there it would be under a Privacy tab or something similar.
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If I accidentally deleted my download or it becomes corrupted can I download it again?

If it has not been 24 hours since your purchase you can just use the email link to re-download your product. If it has been more than 24 hours please contact support explaining the situation. We'll be happy to send you a new email with a download link.
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What is CGDepot.com's Return Policy?

If the product does not match the image(s) shown and/or not as described we will be happy to try and help make it so; if not a full refund will be given. Your satisfaction with your purchase is very important to us!
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What is the best way to contact Support?

The best way is to use the Support Ticket System which can then keep your issues under a tracking number. It is the most efficient and recommended!
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Are there any fees for listing my products?

None! No fees of any kind, we don't make money until you do.
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What is my royalty percentage?

You receive 70% for any sale! This is the; if not one of the best rates available!
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Are there any conditions or terms for the royalty rate?

None! Many sites start with a lower rate and then offer a little more only if you agree to certain conditions such as only listing with them, thus limiting. With us you receive the best rate and no catches
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Can I make my purchases with PayPal?

Absolutely! Many shoppers feel more comfortable using PayPal and we're happy to offer it. You must already have a PayPal account; to enroll or learn more please visit their web site at http://www.paypal.com
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Am I able to use my purchase for multiple projects?

Yes, you may use your purchase for as many projects as you like as long as they meet the terms of the End User Licence Agreement.
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Can I use my purchase for games?

Yes, you may do so as long as the product cannot be accessed directly by the user as well as the terms in the End User Licence Agreement.
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